Privacy Policy

Your privacy matters to us. We’re committed to protecting your personal information and being transparent about what we do with it. This policy explains what data we collect, why we need it, how we use it, and what your rights are.

Who we are

Whittington Moor Printing Works Ltd (company number 04641402) trading as StressFreePrint is the data controller responsible for your personal data. If you’ve got any questions or concerns, drop us a line at dataprotection@stressfreeprint.co.uk.

What data we collect and why

We collect the following types of personal data when you use our site, place an order, or get in touch:

Type of Data

Why we collect it

Name and contact details

To process your order, send updates, deliver products, and respond to enquiries

Payment information

To handle payments and refunds (via secure third-party providers – we don’t store card details)

Artwork, text and uploads

To print your order exactly as you expect it

Contact history

To provide customer service and train our team

Order history

To manage returns, track trends and recommend products you might like

Device and browser info

To improve our website, set preferences and detect fraud

Social account info

If you log in via Facebook or Google – to make sign-in easier

Survey/competition entries

To run surveys and promotions, and deliver any prizes

Sometimes, we may also anonymise your data and use it for internal reporting, testing or improving our services. This type of data can’t identify you and is no longer considered personal data.

Our legal grounds for processing your data

We rely on the following legal bases under UK data protection law:

  • Contract – when we need your info to provide our services (e.g. fulfilling your order)

  • Legitimate interest – when it’s in our business interest and doesn’t override your rights (e.g. fraud prevention, customer support, marketing analysis)

  • Consent – for optional things like sending promotional emails or using certain cookies (which you can opt in or out of)

  • Legal obligation – when we’re required to retain data for things like tax or accounting

How long we keep your data

We only hold your data for as long as necessary. This depends on what it’s used for, but generally:

  • Order information – kept for 6 years for tax and accounting purposes

  • Enquiries and support chats – kept for up to 2 years

  • Marketing preferences – kept until you unsubscribe or ask us to delete your details

  • Artwork/uploads – usually kept for 3 months after your order, unless you ask us to store it longer for reorders

If you want us to delete your data sooner, just ask.

Who we share your data with

We never sell your data. Ever. But we do work with trusted third-party providers to help us run our business. These include:

  • Payment processors – to handle your transactions securely

  • Delivery partners – to get your orders to you on time

  • Marketing platforms – to send you updates (if you’ve opted in)

  • IT service providers – who support our website and internal systems

These companies only have access to the data they need and must meet strict data protection requirements.

In the event of a merger, sale or restructure, your data may be transferred as part of the business… but it’ll still be protected under this policy, or you’ll be informed if anything changes.

International data transfers

Some of our service providers are based outside the UK or European Economic Area. When this happens, we make sure your data is protected by:

  • Using providers in countries approved as having “adequate” protection

  • Putting in place standard contractual clauses approved by the UK or EU

  • Ensuring strict contractual obligations and safeguards

You can request more details by emailing dataprotection@stressfreeprint.co.uk.

Your rights

You’ve got control over your personal data. Here’s what you can do:

  • Access – ask to see what data we hold about you

  • Rectify – correct anything that’s wrong or incomplete

  • Erase – ask us to delete your data (where we’re not legally obliged to keep it)

  • Restrict or object – to certain uses of your data

  • Withdraw consent – for anything you’ve opted into

To make any of these requests, email dataprotection@stressfreeprint.co.uk. We’ll respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data: www.ico.org.uk

Automated decisions and profiling

We don’t make automated decisions that have a legal or significant impact on you. We may use limited profiling (e.g. showing you relevant products or offers), but it won’t affect your rights or freedoms.

Changes to this policy

We may update this privacy policy from time to time. If it’s a major change, we’ll let you know via email or on our website. This version was last updated on [19/09/2025].